Terms and conditions

1. Scope

These terms govern removals, packing, storage and associated transport carried out by Uxbridge Removals for customers in Uxbridge, the UB postcodes and the surrounding area. They become part of our agreement once a written quotation is accepted.

2. Surveys and quotations

Every quotation follows a survey, which fixes the volume, the access at each end, the depth of packing and whether goods are to be held. The survey includes the loft, the garage, any outbuilding and the garden, and a quotation cannot be given without them. A written quotation stands for thirty days from its date, against the inventory taken at that survey.

Where the inventory changes we tell you before continuing and confirm any revised figure in writing. Nothing is altered on the day without your agreement.

3. Volume, and what happens if it grows

The quotation is built on a measured volume. Where materially more is presented on the day than was surveyed — most often because a loft or an outbuilding was not opened at the visit — we will tell you at the time what can and cannot be carried on the vehicle booked, and what the options are.

We will not quietly leave items behind, and we will not load beyond the safe and legal capacity of a vehicle. Where a second journey or a larger vehicle is needed, that is agreed with you before it happens.

4. Goods belonging to other people

A long-held house frequently contains belongings of grown children, of other relatives, or of somebody who has died. By instructing us you confirm that you are entitled to have those goods moved.

We do not dispose of goods on anybody else's behalf without instruction, and where ownership is genuinely unclear we will place the items into storage rather than move or dispose of them.

5. Booking and payment

A booking becomes firm once the quotation is accepted in writing and any deposit stated on it is paid. A deposit is returned in full on cancellation more than fourteen days ahead of the booked date; inside that window some or all may be retained against costs already committed.

The balance falls due as the quotation states, and in any event within fourteen days of the invoice date unless agreed otherwise in writing. Interest may fall due on anything unpaid after that.

6. Access and what sits with you

Describing access at both ends is your responsibility: floors, lifts, staircases, drives, gateways, lane surfaces and any parking restriction. Where a street requires a bay suspension we will apply, though we cannot guarantee it is granted or that a suspended bay is clear on the day.

Where access proves materially different from the description and the job therefore takes substantially longer or needs other equipment, we raise it with you at the time rather than adjusting an invoice quietly.

7. Goods we will not carry

Hazardous and prohibited items: fuel, gas cylinders, fireworks, solvents, open paint, corrosives, ammunition and similar. Nothing perishable and nothing living; plants travel at your own risk. Money, jewellery, deeds, passports and medication should stay with you. On a long tenure there is usually more of the first category in the garage than anybody remembers, and it is identified at survey rather than on the morning.

8. Cover

Goods in transit and in store are covered to the level your quotation and storage agreement state, subject to the exclusions written there. Declare anything of unusual value — including inherited items — before the move so that it can be handled and covered properly.

Cartons packed by you are covered for loss or damage arising from our handling but not for damage attributable to the packing itself.

9. Storage

Goods we hold are loaded, inventoried and recorded at the collection address. Charging runs from the collection day in the periods the storage agreement sets out. Reaching held goods is by arrangement and requires reasonable notice.

Where storage charges go unpaid and written notice allowing not less than thirty days has been given, we may exercise a lien over the goods and ultimately sell them to recover the debt, accounting to you for any surplus.

10. Valuation and disposal

We do not value goods and we do not advise on whether anything is worth keeping, selling or disposing of. We do not hold a waste carrier licence for general waste disposal; where a job requires licensed disposal we will say so and it is arranged separately with a firm that holds that permission.

11. Matters outside our control

Planning gives us no authority over traffic, weather, road closures, port or crossing disruption, ferry cancellations, customs processing, or a chain collapsing. Where any of that bears on your move we tell you at once and work out the best remaining option with you.

12. Moves outside the UK

Customs clearance on an international move is handled by us or our appointed agent against the inventory taken at your property. You are responsible for obtaining the documents marked as yours on the relevant country page and for the accuracy of what you tell us for the declaration. Duties, taxes and charges imposed at the destination are payable by you unless the quotation states otherwise.

We do not carry out sea or air freight. Where a destination requires either, we will say so rather than accept the booking.

13. Claims

Tell us as soon as you notice loss or damage, and in writing within seven days of delivery or of goods leaving store. Keep the item and its packaging so both can be examined. A late report may limit what the cover will meet.

14. Cancellation by us

Work that would be unsafe, unlawful or impossible for reasons beyond our control may be cancelled or postponed, with sums paid for work not carried out refunded.

15. Law

The law of England and Wales governs these terms, and its courts have jurisdiction over any dispute arising under them.

Anything unclear?

Ask before you book, on the contact page.